Exchange & Returns

At 9 to Wine, we want every order to feel right. If something doesn’t work for you — wrong size, wrong fit, or something else — our exchange and return process is simple, clear, and hassle-free.

To qualify for an exchange or return at 9 to Wine:

•      Requests must be raised within 72 hours of delivery

•      Items must be unused, unwashed, and in original condition with all tags attached

•      Items showing signs of wear, damage, or alteration will not be accepted

•      We offer size exchanges subject to availability

•      One exchange is allowed per order

•      If your requested size is out of stock, you may choose a full refund instead

•      Returns are accepted for all eligible products

•      Once your return is approved and received, a full refund will be issued to your original payment method

•      Refunds are processed within 7–10 business days after a quality check

•      Reverse pickup will be arranged wherever available

•      If reverse pickup is not serviceable in your area, we may ask you to self-ship the item

•      Original shipping charges are non-refundable

•      Return shipping costs may be deducted from the refund amount where applicable

We’re sorry if this happened. Please notify us within 48 hours of delivery with:

•      Clear photos or a short video of the item

•      Your order number

•      A brief description of the issue

We will resolve it as quickly as possible.

Email us at support@9towine.co with the following:

•      Your order number

•      Reason for the exchange or return

•      Supporting photos or video (if applicable)

Our team will respond within 1–2 business days and guide you through the next steps.

Still Have Questions?

We are here to help. Reach out to us at support@9towine.co

and we will get back to you as soon as possible.