Exchange & Returns

At 9 to Wine, we believe shopping should feel effortless and assured. If something doesn’t work for you, our exchange and return process is designed to be simple, transparent, and fair.

Eligibility

• Requests must be raised within 72 hours of delivery.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Items that show signs of wear, damage, or alteration will not be eligible.

Exchanges

• We offer size exchanges, subject to availability.
• One exchange request is allowed per order.
• If the desired size is unavailable, you may opt for a refund instead.

Returns & Refunds

• Returns are accepted for eligible products.
• Once approved and received, a full refund will be issued to the original payment method.
• Refunds are processed within 7–10 business days after quality check.

Pickup & Shipping

• Reverse pickup will be arranged wherever serviceable.
• If reverse pickup is unavailable, we may request you to self-ship the product.
• Original shipping charges are non-refundable.
• Return shipping costs may be deducted from the refund amount (if applicable).

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear images or video.

How to Raise a Request

Please email support@9towine.com with:

• Order number
• Reason for exchange or return
• Supporting images or video (if applicable)